The difficulties which brought the woman and her children to his store are not revealed. We can use our imaginations to fill in the blanks.
The store owner may wealthy, he may be struggling; he may have been born in this country or in another. Ultimately, it doesn't matter. What he does, the kindness he offers a stranger, matters a great deal. Her situation seemed to tug at his heart, and he followed that heart's lead. He did one right thing, and that made all the difference.