Southwest employee personally delivers lost luggage containing meds to chemo patient

Stacy Hurt was anxious to get home. The 46-year-old flew on a Southwest flight direct from Nashville to Pittsburgh, but her luggage remained in Nashville on a previously booked connecting flight. Hurt was scheduled for her monthly chemotherapy session the following morning, and really needed her luggage. Packed inside were medications which helped with the chemo's side effects, as well as a rosary and a favorite T-shirt, both of which brought comfort to the mother of two in her fight against stage 4 colon cancer. Hurt called Southwest's Pittsburgh office and spoke with Sarah Rowan in Customer Service. Hurt told her story to Rowan, who listened and understood the importance of the luggage contents. Rowan promised to contact Hurt when the luggage arrived in Pittsburgh, and that a courier would deliver it directly to Hurt's home.

Problem was, the bags arrived at 2 am, too late for the last courier run. Rowan was about done with her shift then, so she tracked down Hurt's address. She drove to the woman's home and placed the luggage on the porch with a note.

Stacy,

Sorry for the delay getting your bag to you. Myself and my Southwest family are thinking of you and wishing all the best. Kick that cancer's butt!

         With luv, 
         Sarah from Pit

Overwhelmed by Rowan's kindness, Hurt contacted Southwest and tracked her down to thank her. She also sang Rowan's praises to her bosses at Southwest so they would know their employee had literally gone the extra mile to care for one of their passengers.