Problem was, the bags arrived at 2 am, too late for the last courier run. Rowan was about done with her shift then, so she tracked down Hurt's address. She drove to the woman's home and placed the luggage on the porch with a note.
Sorry for the delay getting your bag to you. Myself and my Southwest family are thinking of you and wishing all the best. Kick that cancer's butt!With luv,
Sarah from Pit
Overwhelmed by Rowan's kindness, Hurt contacted Southwest and tracked her down to thank her. She also sang Rowan's praises to her bosses at Southwest so they would know their employee had literally gone the extra mile to care for one of their passengers.