One female barista didn't accept it. Krystal Payne wanted Ibby to have the same experience as other customers. She took it upon herself to watch YouTube videos and learn the basics of American Sign Language.
Next time Ibby came in to place his order, Krystal gave him this note. True to her word, she used ASL to ask what he wanted to drink. Ibby was touched by her effort to include him and others in the deaf community in this most basic of human experiences. He shared the photo and the story on his Facebook page, and the post was shared over 5800 times.